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 Europe Zones

 

CountrySlovak
post
EU courier
GLS/DPD/DHL
Lower shipping cost*1€ - 299€300€ - 500501€ -
Czech republic, Hungary-5.00€0€ /
free shipping
0€ /
free shipping
Austria, Germany, Poland, Romania  6,50€8,50€0€ /
free shipping
0€ /
free shipping
Bulgaria, Belgium, Croatia, Netherland, Luxembourg, Denmark, Estonia, Lithuania, Latvia, Slovenia6,50€9.50€0€ /
free shipping
0€ /
free shipping
Greece, Spain, Portugal, Sweden, Finland, France, United Kingdom, Ireland, Italy, Malta6,50€9.50€0€ /
free shipping
0€ /
free shipping
Turkey, Island, Norway, Bosnia & Herzegovinia, Belarus, Montenegro, Serbia, Switzerland, Ukraine25€--

*LOWER SHIPPING COSTS FOR LIGHTWEIGHT PRODUCTS
For certain small and lightweight products (which weighs less than 500g) we are offering less shipping costs 6,50€ to countries within EU. This for example applies for some products from manufacturer Darn Tough, Evernew, Toaks, Snowclaw, HMG stuff sacks... Lower shipping costs will be automatically offered in the checkout process.

Delivery time to Europe countries  D+(day/days)

CountrySlovak
post
EU courier
GLS/DPD/PPL
Lower shipping cost*501€ -
Czech republic4-10 days2 days
Hungary, Austria, Romania, Poland, Germany 4-10 days2-3 days
Bulgaria, Belgium, Croatia, Netherland, Luxembourg, Denmark, Estonia, Lithuania, Latvia, Slovenia4-10 days3-5 days
Greece, Spain, Portugal, Sweden, Finland, France, United Kingdom, Ireland, Italy4-10 days4-7 days
Turkey, Island, Norway, Bosnia & Herzegovinia, Belarus, Montenegro, Serbia, Switzerland, Ukraine4-15 days-

D=day zero and is not counting to delivery time


 

Out of Europe**

 

CountrySlovak postDelivery time
Australia, Canada, China, Hong Kong, Japan, Israel, India, New Zealand, Russia, South Korea, Taiwan and etc.40 €7-12 days

**NOTE: Customers from countries out of EU will not pay Slovak VAT (20%).
We have implemented geolocation on our web page, so you should be able to see prices without VAT. 
But however if you put products to your shopping cart and select the appropriate country, you will be able to see prices without VAT.
If you need additional assistance or have any questions we will be happy to assist you.

However your country may charge a VAT equivalent and/or import duty

 


Public holiday/National holiday in Slovakia 2018

www.officeholidays.com



 

We can dispatch and deliver orders using courier service or using Slovak post and courier (GLS/DPD) service abroad.

During the checkout process, you'll have the opportunity to choose the shipping method that best meets your needs. The shipping rate and delivery time will vary based on the method you choose.

Options at the checkout are for:

Courier service (GLS/DPD/PPL)

Slovak post services

 

Shipping to Europe

We can dispatch parcel to all Europe countries. An assumed transit time of a parcel depends on a respective country of destination; for a more expedite transit time, we can dispatch it as „1st Class“. Delivery time using „1st Class“ usually take 3-10 business days.

 

Shipping to countries outside of Europe (EU)

We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We will seek confirmation from you in all cases prior to dispatching a DDU shipment to make sure you are aware of the DDU policy. Occasionally goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared.

We are not responsible for the actions of local customs. The recipient is responsible for paying the duty.

Please send an email to info (@) outdoorline.sk if you have any questions relating to shipping to your country.

We are able to sell our products to customers from outside of the European Union without value added tax. Please contact us before you order, if you want to buy our products without 20% Slovak VAT.

Do I pay customs or import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can't let you know how much they'll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.

 

How can I track my order?

Orders send through Slovak post services can be tracked with a posting number here

https://tandt.posta.sk/en but you have to ask for it.

What happens if I don't receive my order?

If your order hasn't arrived please contact us by telephone on +421(0)948148606 or on email: info (@) outdoorline.sk

We look after our customers and will take action to find missing parcels, or if we can't do this we will replace the items.

We appreciate all customer feedback and suggestions on how to improve our service. For contact with us you can use email: info (@) outdoorline.sk or phone numbers listed under contacts.

Prices
All prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices are subject to change without prior notice.

Payment Methods
We accept payment via Global payment (GPwebpay), Sofort, Paypal or Transferwise
By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.


Returns Policy

You may cancel a Contract at any time within 30 days, beginning on the day after you received the products.
Item’s must be returned unused, in its original condition with all tags and supporting information (such as packing notes). Products that do not meet these criteria will not be considered for return. Please contact us before you send the product by email:

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.
You must take reasonable care to ensure that we receive the product(s) and that they are not damaged in transit. This does not affect your statutory rights in respect of defective products. Please use service with tracking number to be able to track the status of your shipment.
We cannot be held responsible for lost packages so we recommend you to include tracking and insurance.
Shipping charges - Shipping charges incurred in connection with the return of a product are non-refundable.
This does not affect your statutory rights in respect of defective products.

Address for returns:
Peter Kuchta - Outside
Povstania ceskeho ludu 18
04022 Kosice
Slovakia (Europe)
phone: 00421-948-148-606

If you are interested in delivery to country which is not specified in the list below, please don’t hesitate to
contact us by email: info (@) outdoorline.sk


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