Frequently Asked Questions
Do you ship packages worldwide? How much it will cost?
Yes, we ship worldwide, or everywhere where the post offices are able to deliver. To check it, please look here.If you are interested in delivery to country which is not specified in the list, please don’t hesitate to contact us by email:
Would I have to pay additional fees if I am from country within European union?
Slovakia is a member of the EU therefore all prices are final, and you will not pay any fees as customs or VAT in your country.
What shipping methods do you use?
We can dispatch and deliver orders using courier service DHL or GLS.
Are you offering express delivery?
Yes, we are offering express delivery with DHL express, delivery takes 24h-48h within all EU countries after dispatch of your order.
Delivery time around the wourld takes 2-4 days
How can I pay?
You have possibillities: pay by Sofort, GP Webpay or Bank transfers or Transferwise. All payment methods are secure.
When will my order be shipped?
All in stock items are shipped in same day we received order or the next working day after the order is placed at the latest within 2 working days. In case of need we will contact you by email.
To offer you best shipping cost, we are using logistic center, therefore the tracking number will be provided within 24 hours after dispatch it.
Why haven't I received a confirmation email yet?
Please check your spam/junk folder. Many spam filters will put legitimate emails in the spam folder.
The sender on order-related emails from Outdoorline is Please be sure to add this address to your address book to ensure our messages are not mistakenly marked as SPAM.
How can I track my order?
We always sending tracking number with link, where you can track your order. If we forget, please send us email :)
Can I return items if I am not satisfied with?
If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 30 days. Refunds will be issued in the same method of payment as the original payment. Read more in Return policy.
Are you selling to customers from outside of the European Union without value added tax?
We are able to sell our products to customers from outside of the European Union without value added tax. We have implemented geolocation on our web page, so you should be able to see prices without VAT.
But however if you put products to your shopping cart and select the appropriate country, you will be able to see prices without VAT.
If you need additional assistance or have any questions we will be happy to assist you.
What about warranty?
All the products we selling are new, directly from the manufacturer with full warranty
We love questions and connecting with our customers to ensure they get the right product for their needs. If you haven't found the answers for your question, please ask us and we will get back to you shortly.
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